This Privacy Policy explains how swip5 collects, uses, stores, and protects your personal information. We are committed to handling your data responsibly, transparently, and in accordance with applicable privacy standards. Please read this document in full before registering an account.
Six core principles guide every data-handling decision we make at swip5. This summary does not replace the full policy below — please read every section carefully.
Every data transmission between your device and the swip5 platform is encrypted with 256-bit SSL. This includes login credentials, payment details, KYC documents, and all account communications — ensuring data is unreadable to third parties in transit.
swip5 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate your account, process transactions, and fulfill our legal obligations — nothing more.
swip5 collects only the personal data necessary to deliver our services — name, contact details, date of birth, identity documents for KYC, and payment information. We do not collect data beyond what is required for account management, fraud prevention, and regulatory compliance.
You have the right to access, correct, and request deletion of your personal data held by swip5, subject to our legal retention obligations. You may also withdraw consent for marketing communications at any time through your account settings or by contacting support.
Personal data is stored on secured servers with access controls strictly limited to authorized swip5 personnel on a need-to-know basis. Payment data is handled by certified payment processors and is never stored in raw form on swip5 servers.
This Privacy Policy is written in plain English to ensure that every swip5 player — including Indonesian players who prefer English-language platforms — can clearly understand how their data is handled. We update this policy when our practices change and notify registered users of material changes.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
swip5 collects personal data across several categories, limited to what is necessary for the stated purposes in Section 4:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number (KTP) | Account registration, KYC age and identity verification |
| Contact Data | Email address, phone number, WhatsApp number (where provided) | Account communications, support, transactional notifications |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri), e-wallet account (OVO, DANA, GoPay), transaction history | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Identity Document Data | Photograph of KTP or passport, selfie image | KYC verification, age confirmation (21+), anti-fraud |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, performance optimization |
| Usage Data | Pages visited, games played, bets placed, deposit/withdrawal patterns | Responsible gaming monitoring, personalization, service improvement |
| Communication Data | Support chat transcripts, email correspondence, complaint records | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and notifications | Targeted promotions (with consent), preference management |
2.1 Sensitive Data. swip5 does not intentionally collect special categories of sensitive personal data (such as health, religious, or political data) except where specifically required for responsible gaming assessments or legal compliance, in which case your explicit consent will be sought.
swip5 collects personal data through the following channels:
When Indonesian players deposit or withdraw via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja, swip5 collects the bank account or e-wallet account details necessary to process the transaction. This data is used solely for payment processing and fraud prevention — never for marketing purposes — and is shared only with the relevant payment processor.
swip5 processes your personal data on the following legal bases:
4.1 Contract Performance. Processing your identity data, contact data, financial data, and usage data is necessary to deliver the swip5 betting and gaming service to you — including account management, deposit and withdrawal processing, game access, and customer support. Without this processing, swip5 cannot provide its services.
4.2 Legal Obligation. swip5 is required to collect and retain certain data by applicable anti-money laundering (AML) regulations, financial crime prevention requirements, and our operating licence conditions. This includes KYC identity verification, transaction records, and account activity logs. This data must be retained for defined periods regardless of your preferences.
4.3 Legitimate Interests. swip5 processes technical data, usage data, and communication data based on our legitimate interests in: (a) maintaining platform security and integrity; (b) detecting and preventing fraud and collusion; (c) monitoring for responsible gaming concerns; and (d) improving platform performance and user experience. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your privacy rights.
4.4 Consent. Where swip5 sends you marketing communications about promotions, seasonal offers (including Idul Fitri campaigns, Ramadhan bonuses, and Indonesian Independence Day promotions), or new features, we do so only with your prior opt-in consent. You may withdraw this consent at any time through your account settings or by contacting support without affecting any other aspect of your account.
5.1 We Do Not Sell Your Data. swip5 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. This is an absolute policy with no exceptions.
5.2 Permitted Disclosures. swip5 may share your personal data with the following categories of recipient, and only to the extent necessary for the stated purpose:
5.3 Corporate Transactions. In the event of a merger, acquisition, restructuring, or sale of swip5's business or assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any resulting material change to data handling practices.
When you interact with third-party payment providers (BCA, BRI, OVO, etc.) through your existing accounts, those providers' own privacy policies govern their data processing. swip5 is not responsible for the privacy practices of external financial institutions. Please review the privacy documentation of your chosen payment provider independently.
6.1 What Are Cookies. Cookies are small text files placed on your device when you visit the swip5 platform. They enable core platform functionality, remember your preferences, keep you logged in across sessions, and allow swip5 to understand aggregate usage patterns to improve the service.
6.2 Types of Cookies We Use. swip5 uses the following categories of cookies:
6.3 Managing Cookies. You may configure your browser settings to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from using core swip5 features including account login and game access. Disabling functional or analytics cookies will not prevent platform access but may affect your experience.
7.1 Retention Periods. swip5 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations:
7.2 Post-Retention Deletion. Upon expiry of the applicable retention period, swip5 will securely delete or anonymize your personal data in a manner that prevents reconstruction or re-identification.
Where you have entered into a self-exclusion arrangement with swip5 under the Responsible Gaming Policy, your exclusion record will be retained for the full duration of the exclusion period and for a reasonable period thereafter to prevent inadvertent re-registration. This is a player protection measure, not a punitive action.
8.1 Cross-Border Processing. swip5 operates infrastructure across multiple data centers, some of which may be located outside of Indonesia. When your personal data is transferred to a jurisdiction outside Indonesia for processing, swip5 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to applicable data protection law.
8.2 Transfer Safeguards. Safeguards employed by swip5 for international data transfers include: contractual data processing agreements with service providers that incorporate standard data protection clauses; transfer only to jurisdictions with demonstrably adequate data protection frameworks; and technical security measures including encryption in transit and at rest.
8.3 Indonesian Players. For players registering from Indonesia, swip5 acknowledges that Indonesian personal data may be subject to the protections afforded under applicable Indonesian privacy and electronic information legislation to the extent applicable to the swip5 service. If you have concerns about cross-border data transfers affecting your rights, please contact us at the address in Section 14.
Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by swip5:
You may request a copy of the personal data swip5 holds about you, along with information about how it is processed. We will respond to verified access requests within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account information directly via your account dashboard.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (for consent-based processing). This right is subject to our legal retention obligations — data required for AML compliance cannot be deleted on request.
In certain circumstances (e.g., where you contest the accuracy of data or have objected to processing), you may request that we temporarily restrict processing of your data while the matter is being resolved.
Where processing is based on your consent or contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may object to processing based on legitimate interests (including profiling for fraud prevention) where you believe your fundamental rights override those interests. You may withdraw marketing consent at any time without any consequence to your account standing.
To exercise any of these rights, contact swip5 using the details in Section 14. We will acknowledge your request within 5 business days and aim to fulfill it within 30 calendar days. Identity verification may be required before processing certain requests to prevent unauthorized access to account data.
10.1 Age Restriction. swip5 is strictly an adult entertainment platform. You must be at least 21 years of age to register an account or place any wager. We do not knowingly collect personal data from individuals under the age of 21.
10.2 Discovery of Minor's Data. If swip5 discovers or is notified that personal data has been collected from an individual under 21, we will immediately suspend the associated account, delete the minor's personal data to the extent permitted by our legal obligations, and notify the reporting party of the action taken.
10.3 Parental Responsibility. If you believe a minor in your household has accessed or registered on swip5, please contact our support team immediately via Live Chat or at the email address in Section 14. We will treat such reports as urgent and act within 24 hours of receiving a credible report.
swip5 enforces the 21+ age requirement through mandatory KYC identity verification. No withdrawal is processed without verified age confirmation. If you are aware of underage access to the platform, please report it to support immediately. Protecting minors from gambling is a non-negotiable commitment of swip5.
11.1 Technical Measures. swip5 implements the following technical security measures to protect your personal data:
11.2 Organizational Measures. swip5 staff who handle personal data are subject to confidentiality obligations and receive data protection training. Data handling procedures are documented and reviewed regularly. Third-party service providers who process personal data on our behalf are required to maintain equivalent security standards under contractual data processing agreements.
11.3 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, swip5 will notify you and applicable authorities within the timeframes required by applicable law. Notifications will be provided to your registered email address and, where possible, through on-platform alerts.
11.4 Your Role in Security. You are responsible for maintaining the confidentiality of your swip5 account password and for ensuring your device security. If you suspect unauthorized access to your account, contact swip5 support immediately to initiate an account freeze.
12.1 External Services. The swip5 platform may reference or display content from third-party service providers including payment gateways, game software providers, and identity verification services. When you interact with these third-party services, you are subject to their own privacy policies and data handling practices, which operate independently of this Privacy Policy.
12.2 No Responsibility for Third Parties. swip5 is not responsible for the privacy practices, security standards, or data handling of third-party service providers. We recommend reviewing the privacy documentation of any third-party service you interact with in the course of using swip5, including your chosen bank (BCA, BRI, BNI, Mandiri) or e-wallet provider (OVO, DANA, GoPay).
12.3 Game Software Providers. Live casino and slot game content on swip5 is delivered via licensed game software providers. These providers operate game engines on their own infrastructure and may collect technical data (such as game session metadata) in accordance with their own certified privacy and security frameworks. No personally identifiable data is shared with game providers beyond what is technically necessary to deliver the game session.
13.1 Right to Update. swip5 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The "Last Reviewed" date at the top of this page will be updated accordingly with each revision.
13.2 Notification of Material Changes. Where a revision materially affects how we use your personal data or your rights under this policy, swip5 will notify registered account holders via their registered email address or through an on-platform notification prior to the change taking effect. Continued use of swip5 following the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms.
13.3 Review Responsibility. We encourage you to review this Privacy Policy periodically to stay informed about how swip5 protects your information. If you disagree with any material change, you may close your account per the process described in the Terms & Conditions.
14.1 Data Enquiries. For any question, concern, or request relating to this Privacy Policy or to the personal data swip5 holds about you, please contact our support team through the following channels:
14.2 Response Timeframe. swip5 acknowledges privacy-related enquiries within 5 business days (WIB) and aims to fully respond within 30 calendar days. Complex requests involving large volumes of data or multiple legal considerations may require an extension of up to an additional 60 days; you will be informed if this is necessary.
14.3 Complaints. If you are unsatisfied with swip5's response to a privacy concern, you have the right to escalate your complaint to the applicable data protection supervisory authority or regulatory body in your jurisdiction. swip5 will cooperate fully with any such authority's investigation.
This Privacy Policy should be read alongside the swip5 Terms & Conditions and Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with swip5. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy prevails.
If you have concerns about how swip5 handles your data, or if you want to understand your account rights more clearly, our FAQ and Terms & Conditions pages are a good starting point — or contact our support team directly.